Last updated: November 10, 2026. This version applies to orders placed after this update. For earlier orders, we honor the terms and promises that applied when the order was placed.

Returns for standard items

To request a return for a standard item, email [email protected] within 30 days of delivery. Items must be unworn, unwashed and in original condition.

Return instructions and address

Tell us your order number and why you would like to return the item. We will provide return instructions and a receiving address for the supplier or fulfillment location responsible for your order. Contact us before sending anything back. The sender address on your parcel may not accept returns.

Wrong size chosen or change of mind

If you chose the wrong size, ordered by mistake or changed your mind, you pay the return shipping cost. To change sizes, return the item for a refund. After your refund is issued, place a new order in the size you want.

Defective or incorrect items

Once we verify a defect or that we sent an incorrect item, we will arrange a refund or a free replacement. If a return is required, we will arrange it and cover the necessary return shipping.

Order cancellations

Email [email protected] as soon as possible. We check the supplier’s actual production status and whether the order can still be stopped. If production has not started and we confirm that we can stop the order, we provide a full refund. Once production has started or the order has shipped, cancellation is not guaranteed.

Refunds

Approved refunds return to your original payment method. We handle original delivery charges according to the reason for the return and applicable law. Your bank or payment provider determines when the refund appears in your account.

Your consumer rights

This policy does not limit your rights under applicable consumer law, including rights relating to faulty or incorrectly supplied items.